What time can I enter the hotel and at what time do I need to check-out?
The official hotel check-in time is from 2pm although you may be able to enter your room earlier, subject to availability. Rooms should be vacated before 12 noon on the day of check-out.
Does the hotel have WiFi? Is it free or do I need to pay?
The hotel has WiFi available in all areas. This service is free. The password is shown and updated at your Hotel Channel TV.
When do I need to pay for my booking?
When you make the booking on this website you will need to provide credit card details as a guarantee. You will not be charged at this point: payment will be made directly in the hotel except for in the case of Non-Refundable offers or promotions.
When our guests are identified with wristbands?
For your convenience, all guests will be identified with wristbands at the check in.
Can I play sports at the hotel?
Apart from the spa (available for a fee) included in our facilities, the hotel also offers tennis court, raquettes and tennis balls for free. Furthermore, you can also enjoy ping pong, volleyball, rifle shooting and pétanque.
Is there indoor or outdoor parking available?
The hotel has a free outdoor car park available at the main entrance and in the surrounding area.
Is their public transport available from the hotel?
There is a bus stop in front of the hotel with buses heading to Nerja every 30 minutes. We also offer private transfer and taxi services.
Are pets permitted?
We are sorry, but no animals are permitted at this hotel.
How can I purchase tickets for the Caves of Nerja?
You will be able to ask for more information in reception and for tickets to the Caves of Nerja. We also offer other cultural excursions, including trips to Granada and the Alhambra, the White Towns of Andalusia, and much more.
Does the hotel have a swimming pool? Is there a towel service available?
The hotel has a garden area and two swimming pools: one large and another for children. We also offer sunbeds, sunshades. Pool towels are available for free with a card which will be given to you by our reception and will be required by our pool staff.